IT professional experienced in providing support to corporate clients across multiple levels of the enterprise and to diverse industries. Strong customer services skills, competent supervising teams, and proficient at translating technical terminology into non-technical terms. Technical Skills: -Knowledge of software/hardware deployments, data migrations, legacy asset management, software upgrades, imaging, remote support, system configurations, administration, maintenance, and optimization. -Support of WIN XP, Vista, W7, Server, Active Directory (AD), Linux (Ubuntu), Mac OSx -Applications: VNC, Team Viewer, Log-MeIn/Join.ME, Connect-Wise, Kaseya, Remedy, Virtual Box, VM Ware Fusion/Player, Parallel Desktop, Office 03-07-10, and MS Servers 03-08. -Knowledge of optimization, Virus/Spyware removal, Defrags, System restores and Upgrades. -Data Center: Infrastructure | Hardware | Copper | Terminations | Fiber -Team lead, deployment lead experience with ability to work independently and groups. -Multilingual: Spanish (Native), English and Italian.
